In these Terms and Conditions:
1.1. ‘we’, ‘I’, ‘me’, ‘us’ or ‘our’ is a reference to S H Coaching Services Limited
1.2. ‘you’ or ‘your’ is a reference to the person or persons to whom we are providing our Services and who is required to pay for the Services I provide
1.3. ‘Services’ means the advice, assistance and/or opinion of S H Coaching Services Limited for the purposes of providing relationship coaching
1.4. ‘Session’ means any meeting (including a meeting via telephone or Skype) between me and you where I provide Services, excluding the Initial Meeting and Further Sessions.
2. Entering into a legally binding contract
2.1. A contract between you and me will come into being when you book an Initial Meeting
3. Initial Assessment
3.1. Purpose of the Initial Assessment
Before I provide any Services or Sessions I require that you and I go through an initial assessment (the ‘Initial Assessment’). The Initial Assessment consists of 3 parts:
3.1.1. An Initial Meeting: I will meet with you and we will discuss your current situation and the issues you wish to address. I will tell you whether I think I will be able to assist you.
3.1.3. My assessment: During our meeting I will assess the best approach to help you gain the result you are after.
3.1.4. Development of a coaching programme: Based on the results of our meeting, I will discuss with you my suggested coaching programme and how I will deliver the Services to you.
4. Length of the Initial Assessment and subsequent Sessions and cost
4.4.1. The Initial Meeting normally takes around half an hour. My charge for this is £750.00 inc. VAT (the ‘Initial Meeting Fee’) and is payable at the time of making the booking. This is normally always payable whether or not I will, subsequent to the Initial Assessment, be providing any Services.
4.4.2. If I think I will be able to assist you, the full package price of £15,000 inc. VAT (the ‘Package Price’) is payable before the Initial Assessment and the provision of Services can continue. [The Package Price is payable in addition to the Initial Meeting Fee]. I offer a number of packages and each package has a different approach and fee. This will be discussed with you and agreed in the initial consultation.
4.4.3. My Services consist of 4, 8, 12+ Sessions, each of which will last for a minimum of one and a half hours. I will allow a Session to exceed one and a half hours where I consider necessary at no extra cost to you.
4.4.4. In the event that I increase my charges during my Services to you, I will not charge you more than the Package Price in force at the time of booking the first Session. However, if you require Further Sessions (see section 5) the applicable fee will be the fee in force at the time of booking each Further Session.
5. Further points
Please not that after the Initial Assessment has been carried out, I may decide that I cannot provide any Services, if, for example, the type of coaching that I offer is not suitable for you. If this is the case I will suggest alternative services you might consider, if appropriate.
6. Performance of the Services
6.1. I will normally provide you with the Services only after an Initial Assessment has been carried out. If there is a significant period between an Initial Assessment and my providing the Services, I may ask you to undergo another Initial Assessment. If another Initial Assessment is required, a further Initial Meeting Fee will be payable.
6.2. I provide my Services on the basis of a series of 4, 8, 12+ Sessions.
6.3. It is not possible that any particular result or outcome can be guaranteed as a result of me providing my Services but my aim is to provide you the Services:
6.3.1. by using reasonable care and skill; and
6.3.2. [in compliance with commonly accepted practices and standards of relationship coaching practice]
6.4. I have no liability for any loss incurred by you, whether financial or otherwise, following my provision of the Services, nor for any perceived failure by you, whether justified or otherwise, to achieve your desired outcomes or goals.
7. Where the Services are provided
The Services will be provided at my clinic in Harley Street, London.
8. Further Sessions
8.1. If after the last Session you feel that you would benefit from further sessions (‘Further Sessions’), these can be booked for a duration of at least at least 90 minutes at the rate of £1250 inc.VAT.
8.2 Further Sessions must be paid for in advance of the session at the time of booking.
9. Methods of Payment
9.1. I accept payment [in cash (up to the value of £1,000), by cheque made payable to … , by debit/credit card or by BACS or CHAPS transfer (account details available on request) - delete as appropriate] and I must receive cleared funds before the start of the Initial Meeting, Services or Further Sessions as applicable.
9.2. [Additional Terms and Conditions apply to payments made by credit or debit card and these are available on request.]
10. Cancellations, Lateness and RefundsIf you are late:
10.1.1. If you are late arriving to a Session, Initial Meeting or Further Session, the session/meeting will start when you arrive. The session/meeting will continue until its scheduled end time. If you wish the session/meeting to overrun, and I agree, then you may be charged for the extra time I spend in providing the Services, at a rate of £1250 inc. VAT per 90 minutes calculated on a pro-rata basis.
10.1.2. If you are late to a Session and in my reasonable opinion I consider that providing my Services will serve no practical value in the time available remaining of the Session then I may cancel the Session. You will not normally be entitled to a refund and it will count as one of your 12 Sessions.
10.1.3. If you are late arriving to an Initial Meeting and in my reasonable opinion I consider that there will not be enough time available remaining to adequately discuss the issues involved, I may cancel the meeting. You will not normally be entitled to a refund.
10.1.4. If you are late arriving to a Further Session and in my reasonable opinion I consider that providing my Services will serve no practical value in the time available remaining of the Further Session then I may cancel the Further Session. You will not normally be entitled to a refund.
10.2. If you need to re-arrange a Session, Initial Meeting or Further Session:
10.2.1. Please contact me to re-arrange the session/meeting as soon as possible and in any event not less than 7 days before your scheduled session/meeting.
10.2.2. Provided that 7 days’ notice is given, I will allow you to re-arrange the date or time of a session/meeting once without penalty. Thereafter, if you need to re-arrange the date or time of a session/meeting, a fee of £150 inc. VAT will be charged each time a session is re-arranged with at least 7 days’ notice given.
10.2.3. If less than 7 days’ notice is given, you will forfeit [the session] and will not be entitled to a refund.
10.3. If you have booked the Services and paid the Package Price (or any instalments) and wish to cancel my Services: If you inform me in writing of your decision to cancel my Services 14 days after your program payment, I will refund you the full Package Price (or the full amount of any instalments paid) less an administration fee of £150 inc. VAT and the cost of any Sessions already attended. For this purpose, the cost of each Session is one twelfth of the Package Price. No refund will be given in respect of the Initial Meeting.
If you inform me in writing of your decision to cancel my Services after the 14 days from the date of payment no refund will be given and any outstanding instalments of the Package Price will become due.
10.4. If I cancel
10.4.1. On occasion I may have to cancel a scheduled Session, Further Session or Initial Meeting. This may occur for of a number of reasons, such as that I am unwell, or a preceding session has overrun or I cannot reach the location where we have a scheduled session/meeting because of travel problems (traffic jams, etc). If a cancellation occurs in this situation then I will offer you another scheduled Session, Further Session or Initial Meeting (as the case may be) without further charge to you or offer you a refund of my fee for that scheduled Session, Further Session or Initial Meeting. The cost of a Session for this purpose is one twelfth of the Package Price.
10.5.1. Failure to use all Sessions
If you have not used all of your Sessions and  months have elapsed since your last Session, all remaining Sessions will be forfeited with no refund due, unless we give our written consent that this period may be extended.
I shall treat all personal information supplied by you as confidential. I shall not disclose such information to any third party without your prior permission, except as where required by law or where action might be necessary to protect you or someone else. I shall treat all personal data in accordance with the requirements of the Data Protection Act 1998.
12. Bespoke Programmes
We may, by agreement, decide that a bespoke programme is more appropriate than the Services set out in these Terms and Conditions. In this event, any changes to these Terms and Conditions will be communicated to you in writing after your Initial Meeting but before your next session and these Terms and Conditions shall continue to apply to the extent that they are not varied by or inconsistent with such written communication. In the absence of any written evidence to the contrary, these Terms and Conditions shall apply.
13. Your possessions on my premises
I accept no liability for any loss or theft of, or damage to, your possessions whilst you are on my premises. I therefore advise you to keep your possessions about you at all times whilst on the premises.
14. Limitation on my liability to you
My liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by me. My liability for death or personal injury is also subject to certain limitations which are set in the following paragraph.
15. Limitation and exclusion of liability for personal injury and death
I will compensate you for any loss or damage you may suffer if I fail to carry out duties imposed on me by law (including if I cause your death or personal injury by my negligence) unless that failure is attributable to:
15.1. your own fault;
15.2. a third party unconnected with the provision of Services under this contract; or
15.3. events which I could not have foreseen or forestalled even if I had taken all reasonable care.
You agree that you will indemnify me against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by you.
17. Contacting each other
If you wish to send me any notice or letter then you should send it to [20 Station Road Gerrards Cross Buckinghamshire SL9 8EL]. If I wish to send you a letter or notice I will use the address you have given in the Initial Assessment questionnaire.
18. Contracts (Rights of Third Parties) Act 1999
For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
If you are unhappy with the Services I provide I hope you will discuss any problems or issues with me first. In addition, or alternatively, you may wish to contact a mediation service which can help resolve disputes. If you wish you may, at any time, take court proceedings. If so, you must do so within the courts of England and Wales. This contract is governed and construed by the law of England and Wales.